At ad99 Responsible Gaming —
Keep the fun in control

1. What Is Responsible Gaming and Why It Matters

Responsible gaming means treating gaming as entertainment — not as a source of income. At ad99, we believe every player should enjoy games within their own means and time. When gaming turns into an addiction, it affects your family, finances, and mental health.

Online gaming is growing fast in Bangladesh, but so are the risks that come with it. ad99 wants you to play mindfully, stay within your limits, and feel free to reach out whenever you need support. Responsible gaming is one of the core foundations of our platform.

2. Signs of Problematic Gaming

Gaming can become a problem before you even realize it. Watch out for these warning signs:

• Placing bigger bets to recover lost money
• Spending more than your budget on gaming
• Unable to stop playing or losing track of time
• Lying to family or friends about gaming
• Losing sleep or feeling anxious due to financial worries
• Gaming by taking on debt or draining savings
• Feeling angry or restless when unable to play

If you notice one or more of these signs in yourself or someone close to you, seek help without delay. It's not a sign of weakness — it's a sign of self-awareness.

3. How to Use the Limit-Setting Features

Ad99 puts you in control of your own gaming limits. These tools are easy to use and take effect immediately.

Increasing a limit takes 24–72 hours to take effect, but reducing one applies immediately. This policy helps protect you from making impulsive decisions in the heat of the moment.

4. Cooling-Off and Self-Exclusion

If you feel like you need a break for a while, a cooling-off period is your best option. It lets you temporarily suspend your account for anywhere between 24 hours and 6 weeks.

For longer-term protection, use Self-Exclusion. It lets you take a break from gaming for 6 months, 1 year, or permanently. No promotional messages or bonus offers will be sent during a self-exclusion period.

5. Check Yourself — Self-Assessment

Answer the following questions honestly. If you answer "Yes" to three or more, it may be time to seek help:

• Are you spending more than your set budget?
• Playing more to cope after a loss?
• Is gaming interfering with work, family, or sleep?
• Are you lying to loved ones to hide your gaming spending?
• Do you feel restless or irritable when away from gaming?
• Are you taking on debt or dipping into savings to keep gaming?

6. The Role of Family and Loved Ones

Gaming addiction affects not just the individual but the entire family. If someone close to you is struggling with problematic gaming, offer support rather than blame. Talk to them, listen, and help guide them toward professional help.

When you reach out to ad99's support team, we can also provide guidance and information to family members. Working through problems together makes things much easier.

7. Golden Rules of Responsible Gaming

Before each session at ad99, keep these simple rules in mind:

• Set a budget: Decide how much you're willing to spend beforehand and stick to that limit.
• Set a time limit: Set a time limit before you start playing. Use an alarm.
• Accept your losses: Losses are part of the game. Don't chase them with more bets.
• Play in good health: Avoid playing when you're drinking, tired, or under emotional stress.
• Gaming isn't your only entertainment: Make time for family, friends, and hobbies — for everything that matters.
• Get help: If you feel you need help, don't hesitate — reach out to support right away.

8. Self-Exclusion Steps

Follow the steps below to activate self-exclusion: